Three Ways to Enhance Customer Service in Any Organization
Finding ways to build a strong customer-centric organization and help build customer and brand loyalty seems to take a lot of time in organizations today.
Here are three ways that customer service representatives and others in the organization can help ensure service success and better needs the changing needs wants and expectations of current and potential customers.
- Decide on an appropriate course of action for resolution of problems or satisfaction of needs only after adequate information has been gathered through effective questioning.
- Ensure that all employees have the same level of training and knowledge pertaining to products, services and that they adhere to policies and procedures for dealing with all customer situations.
- Find ways to make sure that positive customer service becomes second nature to employees throughout the organization. This includes creating an environment in which service providers are proud of the organization, themselves, and the service that they provide.
For more ideas on effectively creating an environment that encourages customer and brand loyalty, get copies of Customer Service Skills for Success, How to Be a Great Call Center Representative and Please Every Customer: Delivering Stellar Customer Service Across Cultures.
About Robert C. Lucas
Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
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The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.
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