Customer Service Excellence Quote – Sam Walton
Quality customer service, customer service excellence, stellar customer service, excellent customer service, or whatever you call it in your organization, can lead to enhanced customer satisfaction levels. It can also help increase brand and customer loyalty and revenue as customers react to and tell others about their positive service experiences.
By focusing on your customers and addressing their needs, wants and expectations, you and others in your organization can help guarantee that customers will continue to come back again and again.
As Sam Walton, founder of Walmart is quoted as saying:
For information, ideas and strategies on how to deliver excellent customer service get copies of Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures.
Here are a few more quotes from Sam Walton, Walmart’s Founder…
- “We couldn’t care less about what is forecast or what the market says we ought to do. If we listened very seriously to that sort of stuff, we never would have gone into small-town discounting in the first place.” Sam Walton
- “When somebody made a mistake – whether it was myself or anybody else – we talked about it, admitted it, tried to figure out how to correct it, and then moved on to the next day’s work.” Sam Walton
- “You can make a positive out of the most negative if you work at it hard enough.” Sam Walton
- “I learned a long time ago that exercising your ego in public is definitely not the way to build an effective organization.” Sam Walton
- “If you love your work, you’ll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you—like a fever.” Sam Walton
- “I had to pick myself up and get on with it, do it all over again, only even better this time.” Sam Walton
- “Loosen up, and everybody around you will loosen up.” Sam Walton
- “One person seeking glory doesn’t accomplish very much.” Sam Walton
- “High expectations are the key to everything.” Sam Walton
- “I guess real merchants are like real fishermen: we have a special place in our memories for a few of the big ones.” Sam Walton
- “Many of our best opportunities were created out of necessity.” Sam Walton
- “If you get one good idea, that’s one more than you went into the store with, and we must try to incorporate it into our company.” Sam Walton
- “I’d hate to see any descendants of mine fall into the category of what I’d call ‘idle rich’ – a group I’ve never had much use for.” Sam Walton
- “To succeed in this world, you have to change all the time.” Sam Walton
- “It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.” Sam Walton
- “If you take someone who lacks the experience and the know-how but has the real desire and the willingness to work his tail off to get the job done, he’ll make up for what he lacks. And that proved true nine times out of ten.” Sam Walton
- “Take the best out of everything and adapt it to your needs.” Sam Walton
- “Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.” Sam Walton
- “The truth is when those Butler Brothers folks turned down my discounting idea, I got a little angry, and maybe that helped me decide to swim upstream on my own.” Sam Walton
- “Focus on something the customer wants, and then deliver it.” Sam Walton
About Robert C. Lucas
Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
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The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.
If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.
In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”