Inspirational Customer Service Quote – Peter Drucker

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker

Here are a few more amazing quotes by Peter Drucker…

“Do not believe that it is very much of an advance to do the unnecessary three times as fast.” – Peter Drucker
“The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.” – Peter Drucker
“Entrepreneurship is “risky” mainly because so few of the so-called entrepreneurs know what they are doing.” – Peter Drucker
“Managers are action-focused; they are not philosophers and should not be.” – Peter Drucker
“Cultivate a deep understanding of yourself – not only what your strengths and weaknesses are but also how you learn, how you work with others, what your values are, and where you can make the greatest contribution. Because only when you operate from strengths can you achieve true excellence.” – Peter Drucker
“The only skill that will be important in the 21st century is the skill of learning new skills.Everything else will become obsolete over time.” – Peter Drucker
“It’s amazing how many things busy people are doing that never will be missed.” – Peter Drucker
“If you have more than five goals, you have none.” – Peter Drucker
“To make the future demands courage. It demands work. But it also demands faith.” – Peter Drucker
“There are two types of people in the business community: those who produce results and those who give you reasons why they didn’t.” – Peter Drucker
“The critical question is not “How can I achieve?” but “What can I contribute?”” – Peter Drucker
“You cannot prevent a major catastrophe, but you can build an organization that is battle-ready, where people trust one another. In military training, the first rule is to instill soldiers with trust in their officers – because without trust, they won’t fight.” – Peter Drucker
“Every time you do something that is important, write down what you expect will happen.” – Peter Drucker
“As a manager you’re paid to be uncomfortable. If you’re comfortable, it’s a sure sign you’re doing things wrong.” – Peter Drucker
“There is the risk you cannot afford to take, and there is the risk you cannot afford not to take.” – Peter Drucker
“To make a living is no longer enough. Work also has to make a life.” – Peter Drucker
“To succeed in this new world, we will have to learn, first, who we are. Few people, even highly successful people, can answer the questions, Do you know what you’re good at? Do you know what you need to learn so that you get the full benefit of your strengths? Few have even asked themselves these questions.” – Peter Drucker
“Adequacy is the enemy of excellence.” – Peter Drucker
“Brilliant men are often strikingly ineffectual. They fail to realize that the brilliant insight is not by itself achievement. They never have learned that insights become effectiveness only through hard systematic work.” – Peter Drucker
“Replace your pursuit of success with the pursuit of contribution.” – Peter Drucker
“There are just two questions to ask to attain success in business: First, “What business am I in?” Second, “How’s business?”” – Peter Drucker
“Effective people are not problem minded; they’re opportunity-minded. They feed opportunities and starve problems. They think preventively.” – Peter Drucker
“Don’t try to innovate for the future. Innovate for the present!” – Peter Drucker
“The customer rarely buys what the company thinks it’s selling.” – Peter Drucker
“We live in an age of unprecedented opportunity: If you’ve got ambition and smarts, you can rise to the top of your chosen profession, regardless of where you started out.” – Peter Drucker

Learn About Robert C. Lucas – A Raving Fan of Peter Drucker

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

Here are a few more Peter Drucker Quotes to enjoy reading…

“People who need certainty are unlikely to make good entrepreneurs.” – Peter Drucker
“No one has ever failed to find the facts they are looking for.”
“If you’re not living life on the edge, you’re taking up too much space.”
“The real achiever does one thing at a time.”
“By themselves, character and integrity do not accomplish anything. But their absence faults everything else.”
“Luck never built a business. Prosperity and growth come only to the business that systematically finds and exploits its potential.” – Peter Drucker
“Do what you do best, and outsource the rest.
“It is better to pick the wrong priority than none at all.”
“To satisfy the customer is the mission and purpose of every business.”
“Most innovators are successful to the extent to which they define risks and confine them.”
“One can either work or meet. One cannot do both at the same time.”
“Every success creates new opportunities. So does every failure.” – Peter Drucker