Positive Impressions Help To Build Customer Relationships
Customers often judge an organization a
nd the people who work for it based on the first impressions made by front line employees with whom they come into contact face-to-face or via technology.
It is crucial that you and those who serve customers take time to prepare for customer encounters and to prepare yourself to send positive messages through your appearance, voice and nonverbal cues. This will help in building strong customer relationships that can lead to increased customer satisfaction and customer retention.
Here are 5 good positive body gestures:
- Relax your shoulders to avoid looking tense
- Be pleasant and friendly
- Make good and strong eye contact when talking to people
- Lean forward slightly to get engaged in a conversation
- Share your body between both feet
To learn more about making positive impressions on current and potential customers, get copies of Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures.
About Robert W. Lucas
Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.