Provide Customer Peace of Mind in All Interactions Customers want to do business with customer service representatives and organizations that they trust and believe offer quality service and products at a competitive and fair price. In any interaction with your customers, take the time to interact on a “human” level by showing appreciation and treating … Read more
Three Customer Relationship Building Tips Building effective customer relationships are crucial to creating and maintaining customer loyalty. Every member of an organization should be continually looking for ways that they individually can enhance the bond between customers and service providers. These efforts can lead to enhanced customer and brand loyalty. The following are three simple tips … Read more
The Impact of Technology on Customer Service Organizations of all sizes in different parts of the world are struggling to harness the power of service technology to deliver the best customer service possible. The wonderful thing about changing technology is that through the use of new innovations, even small organizations can create an image equal … Read more
Two Tips for Building Strong Customer Relationships Customers like doing business with those who understand them and their needs and go out of their way to deliver timely and quality services and products at a fair price. This can lead to consumer satisfaction and that is a big factor for many customers in remaining loyal … Read more
Customer Service Skills for Success – Tips for Delivering Excellent Customer Service In one of my books, Customer Service: Skills for Success, I feature how-to strategies on topics for customer service representatives that can assist in moving from good customer service to excellent customer service delivery. By applying strategies found in the text, customer service professionals can enhance … Read more
Do You Feel That Fast Food Chain’s Prices Are Reasonable? Have you ever suspected that what you pay is not what is always advertised on the menus at McDonald’s and Burger King restaurants? In recent weeks, I have visited several McDonald’s and Burger King fast-food restaurants. Generally, I have not had a problem, but on … Read more
Elements of a Service Culture A positive service culture is crucial for organizations that want to remain competitive and build brand and customer loyalty. Many elements define a successful service organization. Some of the more common are: Service philosophy or mission: The direction or vision of an organization that supports day-to-day interactions with the customer. … Read more
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Interpersonal Communication Quote – Theodore Roosevelt The most important single ingredient in the formula of success is knowing how to get along with people. — Theodore Roosevelt, Theodore Roosevelt, Jr. (1858 – 1919), also known as ‘Teddy’, was an American statesman, author, explorer, soldier, naturalist, and reformer. He served as the 26th President of the … Read more
Process Improvement Quote – Bill Gates Organizations that remain vigilant by continually seeking process improvement and looking for ways to enhance the service experience for their customers are the ones that survive in a turbulent time. By investing time, effort and money into employee training and development of new ways to stay competitive, these organizations … Read more
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