Motivational Customer Service Quote – Zig Zigler Successful customer service in today’s globally-connected, technology-driven world is about customer service representatives and other employees in the organization having a positive customer-centric attitude. It is also about effectively identifying and satisfying the needs, wants and expectations that each customer brings to a service encounter. For strategies on … Read more
Positive Customer Service Experience at the Casselberry, Florida T-Mobile When I ask learners or audience members in my training or presentation groups to relate a story of a recent customer service experience they had, I typically hear of a negative encounter that they remember. Unfortunately, that is the norm that many people who deal with service providers experience, especially … Read more
Employee Training and Quality Customer Service Go Hand-In-Hand Training is a vehicle for preparing employees to better serve their customers and is an essential component of any organizational culture that supports customer service. That is why the importance of effective training for customer service representatives cannot be overstated. Managers of customer-focused organizations and many customer … Read more
The Customer Service Representative’s Role in Organizational Culture Put simply, organizational culture is what your customer experiences. This culture is made up of a collection of subcomponents, each of which contributes to the overall service environment. Organizational cultures are developed to some degree by everyone within the organization and are driven from the top down … Read more
Technology Is Rapidly Changing the Face of Customer Service Customer service is changing rapidly as technology encroaches on the traditional world of retail marketing and sales. Customer and brand loyalty are quickly becoming a thing of the past as many customers search for the finest quality at the cheapest price through technology. As all this … Read more
Customer Satisfaction Quotes Customer satisfaction is a result of addressing the needs, wants and expectations of your customers. Many customer service representatives and others in their organizations forget that service is a relationship proposition. By establishing rapport with each person with whom you come into contact, and communicating on a one-to-one basis, you can effectively … Read more
How to Improve Customer Satisfaction Customer satisfaction is different from one person to the next. Thus, the answer to “How do I improve customer satisfaction?” is a complex one to answer. At the root of the solution is the acceptance by customer service representatives and others in an organization that all internal and external customers … Read more
Generating Positive Customer and Brand Loyalty Customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, customer service representatives must consciously go out of your way to identify and anticipate their needs, then address them in an expedient and professional manner. Just because … Read more
Quote on Internal Customer Service – Jan Carlzon A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances, these folks are in support positions in departments that are served by others in the organization. … Read more
The Worst Industries for Customer Service Anyone in the service professionals will tell you that customer satisfaction can be a hit or miss proposition depending on many variables. Obviously, most customer service representatives and organizations strive to provide not just good customer service, but the best customer service possible. In an ideal world, they will meet … Read more
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