The Role of Trust in Customer Service Trust is at the heart of any customer-provider relationship, especially when there is an exchange of money for products or services. For a customer to hand over his or her hard-earned cash to you and your organization typically takes a bit of persuasion through advertising or word-of-mouth endorsements … Read more
Customer Service Tip – Use Behavioral Style Assessments Surveys to Better Understand Yourself and Your Customers By better understanding yourself and why you behave the way that you do when interacting with customers and other people, you can work toward building stronger relationships in the future. This is especially true when interacting with customers and … Read more
Florida Hospital Altamonte – A Positive Approach to Customer Service As I often do in my books, articles, and blog, I like to share positive customer service examples like the one I am currently experiencing this weekend as a patient at the Florida Hospital in Altamonte Springs, Florida. It is always nice to encounter a … Read more
The Impact of Consumer Behavioral Shifts on Customer Service In the past, many consumers took a “money is no object” approach to shopping because, if they did not have cash readily available, they had several pieces of plastic in their wallet that allowed them to spend (often beyond their means). This was possible because financial … Read more
Motivational Customer Service Quote – Zig Zigler Successful customer service in today’s globally-connected, technology-driven world is about customer service representatives and other employees in the organization having a positive customer-centric attitude. It is also about effectively identifying and satisfying the needs, wants and expectations that each customer brings to a service encounter. For strategies on … Read more
Three Tips to Enhance Customer Service Many things interfere with a customer service representative’s ability to effectively deliver customer service and help build customer and brand loyalty by increasing their satisfaction levels. Here are three tips for effectively dealing with potential problem areas that can interfere with your ability to provide the best customer service. These techniques … Read more
CorvisaCloud Survey Finds That Most Customers Dread Having to Contact Customer Service How bad is customer service these days? According to a study by CorvisaCloud, 15% of customers dread waiting on hold to talk to a customer service agent more than sitting in a dentist’s chair. As this study indicates, there is limited satisfaction for a … Read more
Communicating Positively with Your Customers Communicating positively with your customers is crucial for you and your organization. You should think out everything from your greeting to your closing statements before you come into contact with a customer. Know what you want and need to say, avoid unnecessary details or discussion, and be prepared to answer … Read more
The Importance of Customer Service Representatives in Organizational Success The business of customer service is all about people. Whether you are the CEO discussing strategic relationships with potential business partners, a salesperson sharing product or service information with a potential customer, a call center representative gathering information from a caller on the phone, or a … Read more
Positive Customer Service Experience at the Casselberry, Florida T-Mobile When I ask learners or audience members in my training or presentation groups to relate a story of a recent customer service experience they had, I typically hear of a negative encounter that they remember. Unfortunately, that is the norm that many people who deal with service providers experience, especially … Read more
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