Quote on Delivering the Best Customer Service Possible – Jeff Bezos Customers are a funny lot… they pay you money that they worked hard for and in exchange only expect to receive what they need, want, expect and are promised by you and your organization. They truly do not expect that, when they contact you … Read more
Tips for Customer Service Representatives – Nonverbal Communication with Customers When interacting with customers, it is crucial to remember that many studies have found that nonverbal messages often overshadow verbal ones. This is why customer service representatives should continually remind themselves to guard the unspoken messages they send to customers and potential customers via facial … Read more
Customer Satisfaction Quote – Alice MacDougall Customer needs wants and expectations drive their behavior. The challenge for customer service representatives and other employees in any organization is to properly identify what it takes to promote customer and brand loyalty. The easiest way to accomplish this is to ensure that effective customer service and interpersonal communication … Read more
Customer Satisfaction Quote – Donald Porter Loyal customers are the most valuable asset of an organization that an organization can have. By identifying and meeting their needs, wants and expectations, customer service representatives and other employees can help ensure that they not only demonstrate customer and brand loyalty but also tell others about their positive … Read more
Customer Service Quote – Kate Zabriskie All customer service representatives and others in their organization play an integral part in ensuring that they deliver the best possible customer service. Each person is responsible for having current product and service knowledge and skills in order to answer questions and resolve customer related issues as they surface. … Read more
Three Ways to Enhance Customer Service in Any Organization Finding ways to build a strong customer-centric organization and help build customer and brand loyalty seems to take a lot of time in organizations today. Here are three ways that customer service representatives and others in the organization can help ensure service success and better needs … Read more
Inspirational Customer Relationships Quote – Nelson Mandela When dealing with people of all types, it is important for customer service representatives and others in the organization to truly respect and appreciate those with whom they come into contact. This is because each person is different, yet similar and has needs, wants, and expectations specific to … Read more
The Impact of Stress on Customer Service The world moves at a much faster pace than it did decades ago because of advancing technology. Changing customer values, beliefs, needs, wants and expectations have caused much of this acceleration. Added pressure to succeed and remain competitive while trying to maintain some sibilance of normalcy related to work-family … Read more
Four Tips for Delivering Exceptional Customer Service Each customer is unique, yet similar. The challenge is to identify their specific needs, wants and expectations and they work hard to meet and exceed those. The following tips can help you provide better service to all your customers: To aid you in your quest for providing the … Read more
Building Successful Customer Loyalty Customer loyalty is an emotional rather than a rational thing. Each time there is contact at a touchpoint where the customer and service provider come together there is the opportunity for further cementing the customer relationship and loyalty or driving a wedge between the customer and organization due to failure to … Read more
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