The Impact of Customer Expectations on Customer Service Customers come to you and your organization expecting that certain things will occur in regard to the products and services they desire. If you and other customer service representatives or employees fail to deliver them, your customers can easily desert to a brick and mortar or online competitor. … Read more
Customer Service Quote – Michael LeBoeuf Organizations and customer service representatives that go out of their way to identify customer needs, wants and expectations, have a better chance of increasing brand and customer loyalty than competitors who do not. By working hard to create a customer-centric organization, businesses increase the likelihood that customers will return and … Read more
Customer Service Quote – Maya Angelou One of the most important means for customer service representatives to create a customer-centric environment is to think of ways to build a sound relationship with everyone with whom they come into contact. By going out of your way to identifying customer needs, wants and expectations and then take extra … Read more
Customer Service Excellence Quote – Sam Walton Quality customer service, customer service excellence, stellar customer service, excellent customer service, or whatever you call it in your organization, can lead to enhanced customer satisfaction levels. It can also help increase brand and customer loyalty and revenue as customers react to and tell others about their positive service … Read more
Customer Service Tip for Adult Educators The face of higher education is continuing to evolve. Ethnicity, the numbers of attendees in terms of age and sex, expectations, the manner in which information is delivered and virtually every aspect of the way you do business and education has been touched in some way by events over … Read more
Customer Satisfaction Quote – Donald Porter Loyal customers are the most valuable asset of an organization that an organization can have. By identifying and meeting their needs, wants and expectations, customer service representatives and other employees can help ensure that they not only demonstrate customer and brand loyalty but also tell others about their positive … Read more
Four Tips for Delivering Exceptional Customer Service Each customer is unique, yet similar. The challenge is to identify their specific needs, wants and expectations and they work hard to meet and exceed those. The following tips can help you provide better service to all your customers: To aid you in your quest for providing the … Read more
Customer Satisfaction Levels – Maybe Not as Bad as We Think It seems like everyone you talk to has a tale of a customer service situation gone bad. Is it because service is really getting worse or is it that people are just so frustrated with the economy, healthcare, politics, world events and other aspects … Read more
Customer Service Tip – Use Behavioral Style Assessments Surveys to Better Understand Yourself and Your Customers By better understanding yourself and why you behave the way that you do when interacting with customers and other people, you can work toward building stronger relationships in the future. This is especially true when interacting with customers and … Read more
Florida Hospital Altamonte – A Positive Approach to Customer Service As I often do in my books, articles, and blog, I like to share positive customer service examples like the one I am currently experiencing this weekend as a patient at the Florida Hospital in Altamonte Springs, Florida. It is always nice to encounter a … Read more
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