Building Customer Satisfaction There are many elements in a service environment that contribute to a customer-centric atmosphere. One of the key components for building customer satisfaction is sound interpersonal communication. Effective verbal, nonverbal and written communication with customers is simple and inexpensive ways to ultimately gain customer loyalty. Simply put, you must be able to articulate or clearly explain (verbally and in … Read more
Serving Customers from Different Cultures Customer service representatives in the United States (U.S.) are often not prepared for the challenges of serving customers from different cultures. This is especially true related to understanding other cultural values and effectively communicating. This is often because many people have never traveled outside the borders of the Continental U.S., nor have … Read more
Time Management Skills in A Diverse Customer Service World Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various cultures to try to better understand … Read more
More Typical Customer Contact Center Representative Competencies In a previous blog article, I discussed crucial competencies call center and customer care center applicants and employees must possess to be successful when interacting with customers. In this article, I share more typical customer contact center representative competencies. I do this because I believe that it is essential … Read more
Typical Customer Contact Center Representative Competencies To perform well in a call center/customer care center, employees must possess some very special competencies or capacities/abilities to perform required job tasks. Because of the specific requirements of the job, organizations must look for candidates possessing many of these typical customer contact representative competencies as possible. It is essential that call … Read more
Providing Effective Customer Service in a Diverse World As the world grows smaller economically and otherwise (e.g. world trade, international travel, outsourcing and offshoring of jobs, worldwide Internet access, international partnerships between organizations and technologically transmitted information exchange), the likelihood that you will have contact on the job with people from other cultures, or who … Read more
A 100 Percent ATTITUDE Is Crucial for Customer Service Representatives Organizations are constantly looking for better ways to increase customer satisfaction, generate additional revenue and spark customer retention. While some customer service professionals say that brand loyalty and keeping customers for life is an unachievable goal, there are some strategies that can strengthen the customer-provider … Read more
Customer Service Representative – Active Listening Tips Before you can effectively listen to your customers or clients as a customer service representative you must first prepare to listen. That is because active listening is a learned skill and is different from the passive action of simply hearing sounds. Not only do you need to take … Read more
Three Negative Nonverbal Messages To Avoid When Serving Customers Some customer service representatives develop unproductive nonverbal behaviors without even realizing it. These may be nervous habits or mannerisms carried to excess (scratching, pulling an ear, or playing with hair). In a customer service environment, you should try to minimize such actions because they might send … Read more
Taking A Customer for Granted Can Lead To Customer Service Breakdowns Taking a customer for granted is something that a customer service representative should never do. That is because customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, you must consciously go … Read more
Thanks for visiting our website! If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!