Provide the Best Customer Service Possible Providing the best customer service possible means that you do everything in your power to ensure that your customer’s needs, wants and expectations are met. Obviously, there are going to be times when challenges arise in service delivery, but that should not stop you from looking for practical and equitable … Read more
Three Customer Relationship Building Tips Building effective customer relationships are crucial to creating and maintaining customer loyalty. Every member of an organization should be continually looking for ways that they individually can enhance the bond between customers and service providers. These efforts can lead to enhanced customer and brand loyalty. The following are three simple tips … Read more
Importance of a Positive Attitude in a Service Culture Ever thought about the word attitude? Some say that attitude is everything. If yours is positive, then you likely succeed and are happy. If it is negative, chances are you find yourself feeling depressed and constantly dealing with stressful situations or confrontations with others. Look at … Read more
Create a Positive Customer Service Culture by Making Customers Feel Valued Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to focus on converting new … Read more
Benefits of Customer Relationship Management When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price while going above and beyond their customers’ expectations, they are typically rewarded with customer loyalty and repeat and referral business. According to a J.D. Powers and Associates North … Read more
Employee Attitude Is a Key to Building Effective Customer Relationships Positive customer relations are something that every customer service representative and every other employee from the top down in any organization should make a priority. By putting more effort into establishing, nurturing and expanding customer relationships organizations can look increased sales and ultimately help solidify brand loyalty along with … Read more
Customer Satisfaction Quote – Horst Schultz Meeting your customer’s needs wants and expectations are the keys to creating brand and customer loyalty. As Horst Schultz is quoted as saying: “Unless you have 100% customer satisfaction, you must improve.” – Horst Schulze, President of The Ritz Carlton Hotels
Inspirational Customer Service Quote – Mother Teresa One of the easiest and least expensive ways to start building brand and customer loyalty is to train yourself and others in the workplace to send customer-centric messages to everyone with whom you come into contact. A quote from Mother Teresa sums up this concept. Mother Teresa has … Read more
Inspirational Customer Service Quote – Kevin Stirtz Customer service success is determined by how well customer service representatives and other organizational employees prepare before their customers arrive. If they follow industry standards in the way they greet, listen and provide service to the people they encounter, they will likely be better received. By delivering excellent … Read more
Customer Service Quote – Lewis Carol Customer service representatives and others who interact with internal and external customers have an opportunity to be successful in satisfying customers if they adopt a customer-centric attitude. By being concerned for customer needs, wants and expectations and treating people as they want to be treated, service professionals stand out … Read more
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