Customer Service Quote – Edward De Bono In the age of global customer service and Internet access and big box stores, many companies and organizations offer the same products as their competitors. The key to who wins in the race to gain new customers and customer retention is which business provides consistently excellent customer service … Read more
Employee Attitude Is a Key to Building Effective Customer Relationships Positive customer relations are something that every customer service representative and every other employee from the top down in any organization should make a priority. By putting more effort into establishing, nurturing and expanding customer relationships organizations can look increased sales and ultimately help solidify brand loyalty along with … Read more
What is Great Customer Service? What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, this is a very subjective question based on the person … Read more
Appropriate Service Recovery Strategies Can Lead To Customer Satisfaction and Retention Delivering excellent customer service should be the goal of every customer service representative and organization. Unfortunately, when things do not go as planned and customer service breakdowns occur, customer needs wants and expectations are often not met. Obviously, this is when customer satisfaction and … Read more
Nonverbal Communication with Customers: Using Gestures to Build Strong Relationships Using effective nonverbal communication with customers is a powerful way to send and receive messages that enhance your meaning and can lead to customer satisfaction. This is because many research studies have found that nonverbal cues often override verbal messages that you send. In these … Read more
Customer Service Training Should Address Nonverbal Communication Good verbal and nonverbal communication skills are crucial for any customer service representative who wants to deliver the best customer service possible. This is why any customer service training should address nonverbal communication. The art of sending and receiving messages through words and with facial expressions, gestures, and … Read more
Motivational Customer Service Quote – Robert W. Lucas Professional customer service is all about providing high-quality products and services that can meet your customer’s needs, wants and expectations. If you are a customer service representative, it is your responsibility to master as many customer service skills as possible in order to deliver excellent customer service … Read more
Customer Service Is Driven By Many Factors Any customer service professional who has been on the job a period of time will tell you that dealing with internal and external customers can be a challenge at times. To succeed in providing excellent customer service requires patience, a desire to help others and sound customer service … Read more
Inspirational Customer Service Quote – Kevin Stirtz Customer service success is determined by how well customer service representatives and other organizational employees prepare before their customers arrive. If they follow industry standards in the way they greet, listen and provide service to the people they encounter, they will likely be better received. By delivering excellent … Read more
Motivational Customer Service Quote – Roger Staubach Customer service jobs can be stressful. Sometimes having to satisfy the needs, wants and expectations of dozens of diverse customers in a day can start to wear on even seasoned customer service representatives and other organizational employees. The key to success in the service industry is to keep a … Read more
Thanks for visiting our website! If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!