Employee Training and Quality Customer Service Go Hand-In-Hand Training is a vehicle for preparing employees to better serve their customers and is an essential component of any organizational culture that supports customer service. That is why the importance of effective training for customer service representatives cannot be overstated. Managers of customer-focused organizations and many customer … Read more
Customer Service Inspirational Quote – Sam Walton “High Expectations are the key to everything.” – Sam Walton A key to being a successful customer service representative is gaining the knowledge and skills necessary to deal with a changing global business environment. In today’s world, it is not enough for service providers to simply be knowledgeable … Read more
Customer Satisfaction Quotes Customer satisfaction is a result of addressing the needs, wants and expectations of your customers. Many customer service representatives and others in their organizations forget that service is a relationship proposition. By establishing rapport with each person with whom you come into contact, and communicating on a one-to-one basis, you can effectively … Read more
Differing Time Management Perspectives in a Global Customer Service World As a service provider, you may encounter someone whose view of time differs significantly from yours. You should learn to adapt. Many cultures view the past, present and future differently and may place more or less importance on them than others outside their culture do. … Read more
Quote on Change – Charles Darwin Change is constant in the world. This is especially true in the customer service profession. Recent decades have seen the advent of computerized and technology-based service delivery, shifts in economies, an evolving diverse customer population and many other factors that have required service providers and organizations to adapt. Some … Read more
Definition of a Customer – Quote by Mahatma Gandhi Customers come in all sizes, shapes, and descriptions in this multicultural, diverse world. Chances are that you will encounter many people daily who are not like you, who do not think like you and who do not want or expect the same things that you do. … Read more
Nonverbal Customer Communication Strategies As a customer service professional, it is impossible for you to “not” send nonverbal messages to your customers. They are evaluating you based on your posture, facial expressions, height, body type and condition, skin color, complexion, clothing, jewelry, and many other nonverbal cues. Your goal should be to eliminate communication barriers … Read more
Two Elements of Effective Customer Communication Two key elements in making your interactions with customers successful are to recognize how you tend to communicate and understanding how the communication process works. It is up to each customer service representative, and other employees in any organization, to take responsibility for developing his or her communication skills … Read more
Provide the Best Customer Service Possible Providing the best customer service possible means that you do everything in your power to ensure that your customer’s needs, wants and expectations are met. Obviously, there are going to be times when challenges arise in service delivery, but that should not stop you from looking for practical and equitable … Read more
Customer Attitudes Are Affecting Service Delivery Companies today are struggling with not just providing a good or excellent customer service. They now are searching for ways to provide the best customer service possible in order to stay competitive in a globally competitive marketplace. One of the biggest challenges for many organizations is that customer behavior … Read more
Thanks for visiting our website! If you need or want a copy of this content - please contact the author to request purchasing it. Thank you!