Customer Service Excellence Quote – Macy’s Department Store Motto Customer service excellence should be a primary goal for any organization. Attainment of this crucial element by any organization is key to success Without it, and satisfied customers who keep coming back and sharing their positive experiences with others, there is no reason to exist. By going … Read more
Customer Service Communication Quote – Henry Ford “If there is any one secret of success it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.” – Henry Ford Here are a few more amazing quotes by Henry Ford… There … Read more
Customer Service Culture Quote – Jerry Fritz Effective customer service cultures are driven from the top down in organizations where everyone takes ownership of interacting positively with customers and giving 110 percent in an effort to stand out from the competition. Customer service cultures are made up of numerous elements (e.g. employees, quality products and … Read more
Customer Service Inspirational Quote – Sam Walton “High Expectations are the key to everything.” – Sam Walton A key to being a successful customer service representative is gaining the knowledge and skills necessary to deal with a changing global business environment. In today’s world, it is not enough for service providers to simply be knowledgeable … Read more
Quote on Internal Customer Service – Jan Carlzon A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances, these folks are in support positions in departments that are served by others in the organization. … Read more
Non-verbal Communication Quote – Robert W. Lucas Customer service representatives are often the first people with whom a current or potential customer comes into contact when reaching out to an organization. Their role is to quickly and professionally use their customer service skills to assist in resolving issues or concerns or providing products and services … Read more
Positive Impressions Help To Build Customer Relationships Customers often judge an organization and the people who work for it based on the first impressions made by front line employees with whom they come into contact face-to-face or via technology. It is crucial that you and those who serve customers take time to prepare for customer … Read more
Quote On Communicating Through Body Language – Harvey Wolter Learning to read body language (nonverbal communication) is a crucial customer service skill since the majority of the sender’s meaning in a conversation comes from the non-verbal cues that they send along with their verbal communication. Famous Harvey Wolter Quotes “You can tell a lot by … Read more
Key Elements of a Positive Customer Service Culture Managers often talk about the importance of establishing a customer service culture. Unfortunately, employees often do not know what that means because they do not receive training to help them understand their role in the process. This article outlines four key elements of a positive customer service culture. 1. Make internal customers … Read more
Nonverbal Communication Skills in Customer Service Effective nonverbal communication skills in customer service are the bedrock of understanding and customer satisfaction. This is especially true when dealing with people from different cultures. If you do not realize the power of the unspoken messages that you continually send with your body, you are likely destined for relationship breakdowns. … Read more
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