Inspirational Customer Service Quote – Kevin Stirtz Customer service success is determined by how well customer service representatives and other organizational employees prepare before their customers arrive. If they follow industry standards in the way they greet, listen and provide service to the people they encounter, they will likely be better received. By delivering excellent … Read more
Motivational Customer Service Quote – Roger Staubach Customer service jobs can be stressful. Sometimes having to satisfy the needs, wants and expectations of dozens of diverse customers in a day can start to wear on even seasoned customer service representatives and other organizational employees. The key to success in the service industry is to keep a … Read more
The Impact of Customer Expectations on Customer Service Customers come to you and your organization expecting that certain things will occur in regard to the products and services they desire. If you and other customer service representatives or employees fail to deliver them, your customers can easily desert to a brick and mortar or online competitor. … Read more
Customer Service Quote – Michael LeBoeuf Organizations and customer service representatives that go out of their way to identify customer needs, wants and expectations, have a better chance of increasing brand and customer loyalty than competitors who do not. By working hard to create a customer-centric organization, businesses increase the likelihood that customers will return and … Read more
Customer Service Quote – Lewis Carol Customer service representatives and others who interact with internal and external customers have an opportunity to be successful in satisfying customers if they adopt a customer-centric attitude. By being concerned for customer needs, wants and expectations and treating people as they want to be treated, service professionals stand out … Read more
Why Internet Sales Revenue Continues to Climb over Five Years Ever since customers discovered the value and savings in time, effort and money from using the Internet to shop for products and services, the world has not been the same. Revenue generated from electronic commerce (eCommerce) continues its upward climb each year. According to eMarketer.com (April … Read more
Quote on Delivering the Best Customer Service Possible – Jeff Bezos Customers are a funny lot… they pay you money that they worked hard for and in exchange only expect to receive what they need, want, expect and are promised by you and your organization. They truly do not expect that, when they contact you … Read more
Improving Your Listening Ability Can Aid Customer Service Effective listening skills are crucial in building and maintaining relationships with other people, especially in a customer service environment. Unfortunately, it is a skill that many people do not learn or practice well. To improve your ability to effectively and accurately receive information and messages from others, … Read more
Customer Service Quote – Kate Zabriskie All customer service representatives and others in their organization play an integral part in ensuring that they deliver the best possible customer service. Each person is responsible for having current product and service knowledge and skills in order to answer questions and resolve customer related issues as they surface. … Read more
Three Ways to Enhance Customer Service in Any Organization Finding ways to build a strong customer-centric organization and help build customer and brand loyalty seems to take a lot of time in organizations today. Here are three ways that customer service representatives and others in the organization can help ensure service success and better needs … Read more
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