Communicating Effectively with Customers Who Have Disabilities When the 1990 Americans with Disabilities Act was passed in the United States, the number of people with disabilities was estimated to be over 43 million. Since then the number of aging societal members has swelled that number to more than 56 million people – over 19% of … Read more
Customer Service Inspirational Quote – Karl Albrecht & Ron Zemke Successful customer service representatives, and others in their organization who want to ensure high levels of customer and brand satisfaction, realize that only their dedication and positive attitudes can lead to success. A simple concept summarized in the following statement, by noted customer service consultants and … Read more
Evaluating Your Nonverbal Communication When Dealing With Customers To get a better idea of how you present yourself to customers nonverbally, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time having them provide feedback on how well … Read more
Motivational Customer Service Quote – Roger Staubach Customer service jobs can be stressful. Sometimes having to satisfy the needs, wants and expectations of dozens of diverse customers in a day can start to wear on even seasoned customer service representatives and other organizational employees. The key to success in the service industry is to keep a … Read more
The Impact of Customer Expectations on Customer Service Customers come to you and your organization expecting that certain things will occur in regard to the products and services they desire. If you and other customer service representatives or employees fail to deliver them, your customers can easily desert to a brick and mortar or online competitor. … Read more
Customer Service Quote – Michael LeBoeuf Organizations and customer service representatives that go out of their way to identify customer needs, wants and expectations, have a better chance of increasing brand and customer loyalty than competitors who do not. By working hard to create a customer-centric organization, businesses increase the likelihood that customers will return and … Read more
Customer Service Quote – Maya Angelou One of the most important means for customer service representatives to create a customer-centric environment is to think of ways to build a sound relationship with everyone with whom they come into contact. By going out of your way to identifying customer needs, wants and expectations and then take extra … Read more
Quote on Delivering the Best Customer Service Possible – Jeff Bezos Customers are a funny lot… they pay you money that they worked hard for and in exchange only expect to receive what they need, want, expect and are promised by you and your organization. They truly do not expect that, when they contact you … Read more
Customer Satisfaction Quote – Alice MacDougall Customer needs wants and expectations drive their behavior. The challenge for customer service representatives and other employees in any organization is to properly identify what it takes to promote customer and brand loyalty. The easiest way to accomplish this is to ensure that effective customer service and interpersonal communication … Read more
Customer Satisfaction Quote – Donald Porter Loyal customers are the most valuable asset of an organization that an organization can have. By identifying and meeting their needs, wants and expectations, customer service representatives and other employees can help ensure that they not only demonstrate customer and brand loyalty but also tell others about their positive … Read more
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