Customer Service Excellence Quote – Tony Alessandra “Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should be to prepare to deliver excellent customer service … Read more
Strengthening Communication with Customers – Tip#4 Be Personable Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more
Five Tips for Improving Communication with Your Customers You should continually look for ways to enhance your communication skills in order to build strong interpersonal relationships with your customers and deliver the best customer service possible. Customer service representatives who spend time on self-improvement are more likely to be successful than those who do not. … Read more
The Role of Facial Expressions in Customer Service A major component of delivering stellar customer service to your customers is to continually hone your customer service skills in the area of communication so that you are able to deliver the best customer service possible. For example, there are so many different messages that can be … Read more
Strengthening Communication with Customers – Tip#3 Demonstrate Openness Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more
Customer Relations is Directly Tied to Keeping Your Word Customer service training for employees must cover basic customer service skills (i.e. verbal and nonverbal communication, how to build and maintain customer relationships that can lead to customer and brand loyalty and overall customer satisfaction). It must also emphasize how to handle situations when something goes wrong and teach how to … Read more
Customer Service Quote – Robert Lucas “Effective customer service is often the deciding factor in a globally competitive world” Robert W. Lucas, Author of Please Every Customer. National Customer Service Week was established by the International Customer Service Association (ICSA) in 1988 as a way for businesses and organizations to recognize the efforts of … Read more
Strengthening Communication with Customers – Tip#2 Be Consistent Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more
Strengthening Communication with Customers – Tip#1 Gather Information Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more
Key Elements of a Positive Customer Service Culture Managers often talk about the importance of establishing a customer service culture. Unfortunately, employees often do not know what that means because they do not receive training to help them understand their role in the process. This article outlines four key elements of a positive customer service culture. 1. Make internal customers … Read more
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