The Cost of Poor Customer Service A recent experience with Century Link recently validated what I regularly tell customer service workshop participants and readers of my customer service books. I thought I’d share it with you along with customer service success tips that can improve customer service in any organization. To reduce expenses, I decided to … Read more
The Challenges of Building Positive Customer Relationships In a Global World In a global customer service world, there is a potential relationship “minefields” that can cause problems related to trust. This is because for customers from many countries (e.g. Bangladesh, Brazil, China, Egypt, Japan, Philippines, Kuwait, Turkey, Mexico, South Korea, and Vietnam), building a strong … Read more
Brand and Customer Loyalty Is Earned Not Given Freely Consumer behavior and spending habits, customer needs, wants and expectations and customer satisfaction levels change constantly. There can be wide differences in the way that customers perceive an item or event when seeking services and products depending on diversity factors, such as, age, gender, race, ethnic … Read more
Building Customer Loyalty Through Sound Customer Relations Leads to Customer Satisfaction While it is the job of any customer service representative to provide a high level of customer satisfaction, each person in the organization has an equal responsibility for creating a customer-centric environment. This is crucial because delivering excellent customer service through the use of effective customer … Read more
Customer Service Quote – Edward De Bono In the age of global customer service and Internet access and big box stores, many companies and organizations offer the same products as their competitors. The key to who wins in the race to gain new customers and customer retention is which business provides consistently excellent customer service … Read more
Employee Attitude Is a Key to Building Effective Customer Relationships Positive customer relations are something that every customer service representative and every other employee from the top down in any organization should make a priority. By putting more effort into establishing, nurturing and expanding customer relationships organizations can look increased sales and ultimately help solidify brand loyalty along with … Read more
Deliver Excellent Customer Service By Building Customer Relationships Strong customer service skills are the basis for delivering excellent customer service. In these days where companies are struggling to gain and retain customer and brand loyalty, the defining factor between customer retention and customer desertion is how well service providers do their jobs. To excel against the competition, … Read more
Nonverbal Communication Success Tip Whether you are dealing with customers or potential customers, never forget that the way that you communicate verbally and nonverbally (interpersonal communication skills) will determine the outcome of your interactions. In particular, nonverbal cues can often override your spoken words. Personality types, cultural and educational background, the environment in which people … Read more
Communicating Effectively with Customers Who Have Disabilities When the 1990 Americans with Disabilities Act was passed in the United States, the number of people with disabilities was estimated to be over 43 million. Since then the number of aging societal members has swelled that number to more than 56 million people – over 19% of … Read more
Customer Service Inspirational Quote – Karl Albrecht & Ron Zemke Successful customer service representatives, and others in their organization who want to ensure high levels of customer and brand satisfaction, realize that only their dedication and positive attitudes can lead to success. A simple concept summarized in the following statement, by noted customer service consultants and … Read more
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