Quotes on Customer Trust – Robert W. Lucas “Trust us the basis of any customer-provider relationship. Without trust; you have no relationship.” Robert C. Lucas Learn about Robert W. Lucas – Author and Expert in the Customer Service Industry Robert (Bob) W. Lucas, B.S., M.A., M.A., CPLP Bob Lucas is an internationally-known award-winning author who … Read more
Generating Positive Customer and Brand Loyalty Customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, customer service representatives must consciously go out of your way to identify and anticipate their needs, then address them in an expedient and professional manner. Just because … Read more
Customer Loyalty Quote – Walt Disney In order to help create a customer-centric environment and develop brand and customer loyalty, always act in the best interest of your customers. Listen to them, ask questions, anticipate their needs, deliver what you promise, and exhibit high levels of professionalism in everything that you do whether your customers … Read more
The Customer Is Always Right Quote – Stew Leonard “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” – Stew Leonard, CEO of Stew Leonard’s Who is Stew Leonard and why is he so important? Stew Leonard started a small dairy store founded in 1969 … Read more
Definition of a Customer – Quote by Mahatma Gandhi Customers come in all sizes, shapes, and descriptions in this multicultural, diverse world. Chances are that you will encounter many people daily who are not like you, who do not think like you and who do not want or expect the same things that you do. … Read more
Customer-Centric Quote – Ray Krock Too many people dislike the jobs they have. If you are one of those folks and occupy a customer service position; this can create challenges for you, your customers and your organization. The reason is that what you do impacts you professionally and your customers directly. It also has an … Read more
Listening to Customers Quote – Ross Perot “Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” Ross Perot Active listening is the key element in communications with your customers. Whether face-to-face or over the telephone, you must not only hear what customers are saying; … Read more
Customer Satisfaction Quote – Peter F. Drucker Building good relationships in order to increase customer satisfaction is valuable – because it can lead to repeat business – the key to keeping a business productive and profitable. Satisfaction is a big factor for many customers in remaining loyal. In your own organization, your efforts could be … Read more
Quote on Customer Loyalty – Chip Bell “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell In an era of global competition, technology-based service, and a shifting economy, organizations are looking for new and creative ways to gain and retain … Read more
Service Recovery Quote – Donald Porter The question of “What is good customer service” has been brought up occasionally in customer service workshops that I have done. And, while there is no one answer to the query, there are certainly a number of elements that do fall into the category of “good.” For example, in the … Read more
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