Common Sense Customer Service Is Not So Common Anymore You may have experienced what my family and I did, related to one of those “dah” moments when we visited the Applebee’s restaurant in Maitland, Florida this weekend. We were celebrating my mother’s 96th birthday and she wanted to go there for their ribs. We ordered … Read more
Customer Relations is Directly Tied to Keeping Your Word Customer service training for employees must cover basic customer service skills (i.e. verbal and nonverbal communication, how to build and maintain customer relationships that can lead to customer and brand loyalty and overall customer satisfaction). It must also emphasize how to handle situations when something goes wrong and teach how to … Read more
Customer Perceptions Have An Impact On Customer Relations Most customer service representatives go to work with the determination to deliver excellent customer service and achieve customer satisfaction. They typically have the customer service skills and knowledge needed to address their customer’s needs, wants and expectations. Even so, some things occasionally go wrong during the customer service transaction. … Read more
Target Unauthorized Access to Credit Card Data Will Impact Customer Trust While no one died (as when someone tampered with Tylenol tablets in the 80s) and the environment was not destroyed (as with the Exxon Valez in the 80s or BP oil spill in 2010), millions of loyal customers and potential Target customers have been … Read more
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