Customer Service Tip – Use Behavioral Style Assessments Surveys to Better Understand Yourself and Your Customers By better understanding yourself and why you behave the way that you do when interacting with customers and other people, you can work toward building stronger relationships in the future. This is especially true when interacting with customers and … Read more
The Role of Mission and Vision Statements in Customer Service Most successful organizations have written mission and vision statements that answer the questions of “What do the organization do?” and “Why does the organization exist?” Mission statements should always tie back to the vision statement and should be incorporated into the infrastructure (e.g. HR policies … Read more
Generating Positive Customer and Brand Loyalty Customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, customer service representatives must consciously go out of your way to identify and anticipate their needs, then address them in an expedient and professional manner. Just because … Read more
Three Simple Strategies To Encourage Customer and Brand Loyalty Customer service representatives and all other employees in the organization should have one goal in mind when interacting with other…building stronger customer-service provider relationships. The global economy of today is dominated by technology. That puts your competitors from around the world only one mouse click away … Read more
Non-verbal Communication Quote – Robert W. Lucas Customer service representatives are often the first people with whom a current or potential customer comes into contact when reaching out to an organization. Their role is to quickly and professionally use their customer service skills to assist in resolving issues or concerns or providing products and services … Read more
Customer Service Skills That Lead to Customer Satisfaction As a customer service professional, what can you do to enhance customer satisfaction and build a lasting relationship with your customers? If you answered “improve your customer service skills and knowledge,” you are correct. Unfortunately, many managers and their organizations do not take the time to invest … Read more
Customer Service Quote – Robert Lucas “Effective customer service is often the deciding factor in a globally competitive world” Robert W. Lucas, Author of Please Every Customer. National Customer Service Week was established by the International Customer Service Association (ICSA) in 1988 as a way for businesses and organizations to recognize the efforts of … Read more
Preparing Customer Service Representatives Preparing customer service representatives in the twenty-first century has become a prime strategic initiative in many organizations. That is because they face many challenges in achieving customer satisfaction, increasing customer retention and building customer loyalty that their predecessors did not experience. Technology continues to move at a break-neck pace, while the world economy … Read more
Strengthening Communication with Customers – Tip#1 Gather Information Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and your co-workers. Take advantage of the … Read more
Three Proven Strategies that Build Customer Loyalty Most organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. Many of these companies spend large amounts of money and time creating costly reward programs, sending out expensive marketing materials, and investing in expensive customer relationship management systems. While each of … Read more
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