Ways to Achieve Customer Service Excellence – 3 Strategies for Professional Development There are many ways to achieve customer service excellence. Professional customer service representatives who truly want to excel at their jobs find ways to acquire the knowledge and skills necessary to succeed. In many organizations, professional development training and information are provided. These … Read more
Time Management in Customer Service Tips for Service Professionals In today’s harried world, effective time management in customer service is crucial. When was the last time that you actually felt that you had time to do everything that your boss or customers expect from you? There is an ever-growing list of tasks to accomplish for … Read more
Customer Incentives Lead to Customer Satisfaction Effective customer incentives lead to customer satisfaction if they are thought out and provide something that customers perceive as valuable to them. Unfortunately, many organizations create incentive programs that their marketing team feels would offer value. Such stimulants are often provided without asking customers what they would like to … Read more
Building Customer Relationships Leads to Customer Satisfaction When was the last time that you had a positive, memorable customer service experience at a bank, store, laundry or other organization? In an age when technology-based service dominates many aspects of business, many organizations have lost the ability to make customers feel special and appreciated. Smart managers and … Read more
4 Proven Ways to Improve Customer Service Skills Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. No matter what type of business or organization you belong to, developing and honing your customer service skills will put you ahead … Read more
Gaining Customer Loyalty Gaining customer loyalty and getting repeat business is crucial for organizational success in today’s global business world. Too many managers and small business owners do not recognize that customer loyalty are not just about competitive pricing and product line offerings. With competition being literally a mouse click away, the differentiator between companies … Read more
Time Management Skills in A Diverse Customer Service World Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various cultures to try to better understand … Read more
Making Customer Service a Strategic Organizational Initiative In case you have not been paying attention in recent years, many time-honored national and international organizations have disappeared or are struggling to remain competitive. In most instances, this can be attributed to the fact that managers and executives have not effectively predicted societal changes. To compound the … Read more
Delivering Excellent Customer Service as Part of a Service Culture Delivering excellent customer service as part of a service culture has become a pivotal determinant in the global competition between organizations. As the world has gotten smaller because of geopolitical changes, trade agreements, personal mobility, and connections via technology, the way that companies provide customer … Read more
What Is Customer Service? People often ask, “What is customer service and why is it important?” To answer this, you have to recognize that customers come in many shapes, sizes and types, and from a variety of diverse backgrounds. Each customer has his or her own values and beliefs and comes with specific needs, wants and … Read more
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