Customer Relations Quote – John Russell
Positive customer relations are priceless when it comes to creating customer satisfaction. Everyone in an organization should be focused on build sound customer relationships in order to create customer and brand loyalty, generate positive word-of-mouth publicity, meet customer needs, wants and expectations, and ultimately overcome competition in today’s global marketplace.
“I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable.”
-John Russell
“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” – John Russell, President at Harley Davidson
For ideas, strategies and techniques for building stronger customer relationships with your customers, get a copy of my books Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures.