Tips for Customer Service Representatives – Nonverbal Communication with Customers

Tips for Customer Service Representatives – Nonverbal Communication with Customers

When interacting with customers, it is crucial to remember that many studies have found that nonverbal messages often overshadow verbal ones.  This is why customer service representatives should continually remind themselves to guard the unspoken messages they send to customers and potential customers via facial expressions, gestures, posture, appearance, and other unspoken means. Strive to make all forms of communication positive.

Tips for Customer Service Representatives - Nonverbal Communication with Customers

To get a better idea of how you present yourself nonverbally to customers, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time having your peer provide feedback on how well you did along with any suggestions for improvement.

Body Language – Does your body posture and positioning send a relaxed positive (e.g. confidence and self-assurance) or tense negative (e.g. uncertain, confused, or unconfident)

Facial Expression – Does your face say, “Hello, welcome, I am able and ready to serve you” or does it show a bored, disinterested employee who is going through the motions of providing service?

Eye Contact – Are you making appropriate and adequate eye contact to show interest without causing possible discomfort or offense?

The Tone of Your Voice – Does your voice project a smiling professional who sounds even-paced, comfortable and confident?

For additional ideas and strategies on how to effectively communicate with customers and potential customers, get copies of Customer Service Skills for Success, How to be a Great Call Center Representative and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

Customer Satisfaction Quote – Alice MacDougall

Customer Satisfaction Quote – Alice MacDougall

Customer needs wants and expectations drive their behavior. The challenge for customer service representatives and other employees in any organization is to properly identify what it takes to promote customer and brand loyalty. The easiest way to accomplish this is to ensure that effective customer service and interpersonal communication training is conducted regularly. Also, employees are empowered to handle complaints and other customer issues as they occur, without delays or having to wait for supervisory approval.

“In business, you get what you want by giving other people what they want.” Alice MacDougall

A quote by Alice MacDougall sums up the idea of customer satisfaction.

Customer Satisfaction Quote - Alice MacDougall

Here are a few more Alice MacDougall quotes to enjoy…

  • For the poor the whole world is a self-constituted critic; your smallest action is open to debate. No secret place of your soul is safe from invasion.
  •  I simply don’t believe in failure. In itself, it doesn’t exist. We create it. We make ourselves fail.
  • Poverty is relative, and the lack of food and of the necessities of life is not necessarily a hardship. Spiritual and social ostracism, the invasion of your privacy, are what constitute the pain of poverty.
  • For too many of us ease is far more soul-destroying than trouble.
  • A few hours with Beethoven are more restful than sleep.
  • One must eliminate the traditional and cling to the essential.
  • When one is altering the face of the universe one cannot remember small helpful acts.
  • Really to succeed, we must give; of our souls to the soulless, of our love to the lonely, of our intelligence to the dull. Business is quite as much a process of giving as it is of getting.
  • The small perplexities of small minds eddy and boil about you. Confident from the experience that has led you out of these same dangers, you attack each problem as it appears, unafraid.
  • Work becomes at once a delight and a tyrant. For even when the time comes and you can relax, you hardly know-how.
  • Much of the success of life depends upon keeping one’s mind open to opportunity and seizing it when it comes.
  • Life means opportunity, and the thing men call death is the last wonderful, beautiful adventure.
  • I am always glad to think that my education was, for the most part, informal, and had not the slightest reference to a future business career. It left me free and untrammeled to approach my business problems without the limiting influence of specific training.
  • Hunger and cold, ill-health and pain are nothing. They pass. The thing that remains is ignorant criticism, well-meaning but futile advice, the contempt of a subordinate, the feelings of the underdog.
  • That is the wearisome part of business – there is no peace, no sense of certain, permanent achievement, no stability. The unexpected, and usually the awful, is forever happening.
  • Not only is orderliness an economy; it produces rest.
  • Perhaps nothing in all my business has helped me more than faith in my fellow man. From the very first I felt confident that I could trust the great, friendly public. So I told it quite simply what I thought, what I felt, what I was trying to do. And the response was quick, sure, and immediate.
  • Success is an absurd, erratic thing. She arrives when one least expects her and after she has come may depart again almost because of a whim.
  •  In business everyone is out to grab, to fight, to win. Either you are the under or the overdog. It is up to you to be on top.

Learn About Robert C. Lucas – Your Customer Service Skills Expert and Award-Winning Author that is a huge fan of Alice MacDougall

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills.

Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Bob Lucas B.S., M.A., M.A, CPLP is the principal in Robert W. Lucas Enterprises, Inc and an internationally-known author; learning and performance professionals. He has written and contributed to numerous books on the subject of customer service skill training.

He regularly conducts workshops on creative training, train-the-trainer, customer service, interpersonal communication, and management,
and supervisory skills.

Learn more about Bob and his organization at www.robertwlucas.com and follow his blogs at www.robertwlucas.com/wordpress,
www.customerserviceskillsbook.com, and www.thecreativetrainer.com. Like Bob at www.facebook.com/robertwlucasenterprises

Customer Satisfaction Quote – Donald Porter

Customer Satisfaction Quote – Donald Porter

Loyal customers are the most valuable asset of an organization that an organization can have. By identifying and meeting their needs, wants and expectations, customer service representatives and other employees can help ensure that they not only demonstrate customer and brand loyalty but also tell others about their positive service experiences.

“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong.” Donald Porter

As Donald Porter, a V.P. at British Airways once said:

Customer Satisfaction Quote - Donald Porter

For strategies and techniques on how to build effective customer and brand loyalty in your organization, get a copy of Customer Service Skills for Success by Robert W. Lucas.

Here are a few more cool quotes from Donald Porter…

  • “No matter how great the reputation, all organisations are only as good as today’s performance.” – Donald Porter
  • “legions of disappointed customers have taken the opportunity to vent their frustration online”

Learn about the Customer Service Blogger – Robert C. Lucas who is a big fan of Donald Porter

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills.

Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Bob Lucas B.S., M.A., M.A, CPLP is the principal in Robert W. Lucas Enterprises, Inc and an internationally-known author; learning and performance professionals. He has written and contributed to numerous books on the subject of customer service skill training.

He regularly conducts workshops on creative training, train-the-trainer, customer service, interpersonal communication, and management,
and supervisory skills.

Learn more about Bob and his organization at www.robertwlucas.com and follow his blogs at www.robertwlucas.com/wordpress,
www.customerserviceskillsbook.com, and www.thecreativetrainer.com. Like Bob at www.facebook.com/robertwlucasenterprises

Improving Your Listening Ability Can Aid Customer Service

Improving Your Listening Ability Can Aid Customer Service

Improving Your Listening Ability Can Aid Customer Service

Effective listening skills are crucial in building and maintaining relationships with other people, especially in a customer service environment. Unfortunately, it is a skill that many people do not learn or practice well.

To improve your ability to effectively and accurately receive information and messages from others, take some time to attend training programs on how to listen better. It will be money well spent and like any other skill, the more you work at it, the better you likely will become at using it.

Before attending training, verify the accuracy of your perception about your own listening effectiveness. To do so, ask several friends, family members and people in your workplace, who know your listening abilities well, to rate you. Have them use the scale of Outstanding, Above Average, Average, Poor, and Ineffective. Once they rate you, have them provide hints on how to improve your effectiveness. These submissions or ratings could be done anonymously in order to get more candid feedback. Once you get the information, objectively analyze it and then incorporate it into your listening improvement action plan, as necessary.

For more tips on how to improve your ability to effectively communicate and interact with customers in a variety of situations, get copies of Customer Service Skills for Success, Please Every Customer: Delivering Stellar Customer Service Across Cultures and How to Be a Great Call Center Representative.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

Customer Service Quote – Kate Zabriskie

Customer Service Quote – Kate Zabriskie

All customer service representatives and others in their organization play an integral part in ensuring that they deliver the best possible customer service. Each person is responsible for having current product and service knowledge and skills in order to answer questions and resolve customer related issues as they surface. When they and their organization skimp on training or time for effective service delivery, the inevitable result will be dissatisfied customers who tell others of their negative encounter and desert to a competing organization.

“Although your customers won’t love you if you give bad service your competitors will.” Kate Zabriskie

A quote by Kate Zabriskie sums up the importance of providing quality customer service in order to retain customers.

Customer Service Quote - Kate Zabriskie

 

Another amazing quote by Kate Zabriskie is: “If you want to go out and buy on your own, you have to be prepared to absorb the cost.”

For ideas and strategies on how to create a positive customer service environment where employees work cohesively to identify customer needs, wants and expectations and then set about satisfying them, get a copy of Customer Service Skills for Success, How to Be A Great Call Center Representative and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

About Robert C. Lucas – A customer service fan of Kate Zabriskie

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills.

Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Bob Lucas B.S., M.A., M.A, CPLP is the principal in Robert W. Lucas Enterprises, Inc and an internationally-known author; learning and performance professionals. He has written and contributed to numerous books on the subject of customer service skill training.

He regularly conducts workshops on creative training, train-the-trainer, customer service, interpersonal communication, and management,
and supervisory skills.

Learn more about Bob and his organization at www.robertwlucas.com and follow his blogs at www.robertwlucas.com/wordpress,
www.customerserviceskillsbook.com, and www.thecreativetrainer.com. Like Bob at www.facebook.com/robertwlucasenterprises

Three Ways to Enhance Customer Service in Any Organization

Three Ways to Enhance Customer Service in Any Organization

Finding ways to build a strong customer-centric organization and help build customer and brand loyalty seems to take a lot of time in organizations today.

Three Ways to Enhance Customer Service in Any Organization

Here are three ways that customer service representatives and others in the organization can help ensure service success and better needs the changing needs wants and expectations of current and potential customers.

  1. Decide on an appropriate course of action for resolution of problems or satisfaction of needs only after adequate information has been gathered through effective questioning.
  2. Ensure that all employees have the same level of training and knowledge pertaining to products, services and that they adhere to policies and procedures for dealing with all customer situations.
  3. Find ways to make sure that positive customer service becomes second nature to employees throughout the organization. This includes creating an environment in which service providers are proud of the organization, themselves, and the service that they provide.

For more ideas on effectively creating an environment that encourages customer and brand loyalty, get copies of Customer Service Skills for Success, How to Be a Great Call Center Representative and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

Inspirational Customer Relationships Quote – Nelson Mandela

Inspirational Customer Relationships Quote – Nelson Mandela

When dealing with people of all types, it is important for customer service representatives and others in the organization to truly respect and appreciate those with whom they come into contact. This is because each person is different, yet similar and has needs, wants, and expectations specific to themselves and their situation. If you fail to work with your customers and try to give them the best possible service, you, your customer and your organization will fail in efforts to have a successful service outcome.

A quote by the popular former President of South Africa, Nelson Mandela, sums up this premise:

Inspirational Customer Relationships Quote - Nelson Mandela

 

Here are a few more good quotes from Nelson Mandela…

  • “Education is the most powerful weapon which you can use to change the world.”
  • “When a man is denied the right to live the life he believes in, he has no choice but to become an outlaw.”
  • “I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.”
  • “A good head and good heart are always a formidable combination. But when you add to that a literate tongue or pen, then you have something very special.” ― Nelson Mandela
  • “It always seems impossible until it’s done.”
  • “No one is born hating another person because of the color of his skin, or his background, or his religion. People must learn to hate, and if they can learn to hate, they can be taught to love, for love comes more naturally to the human heart than its opposite.”
  • “Resentment is like drinking poison and then hoping it will kill your enemies.”― Nelson Mandela
  • “For to be free is not merely to cast off one’s chains, but to live in a way that respects and enhances the freedom of others.”
  • “There is nothing like returning to a place that remains unchanged to find the ways in which you yourself have altered.”
  • “Do not judge me by my successes, judge me by how many times I fell down and got back up again.”
  • “I have walked that long road to freedom. I have tried not to falter; I have made missteps along the way. But I have discovered the secret that after climbing a great hill, one only finds that there are many more hills to climb. I have taken a moment here to rest, to steal a view of the glorious vista that surrounds me, to look back on the distance I have come. But I can only rest for a moment, for with freedom come responsibilities, and I dare not linger, for my long walk is not ended.”
  • “Lead from the back — and let others believe they are in front.” ― Nelson Mandela
  • “I am not a saint, unless you think of a saint as a sinner who keeps on trying.”
  • “As I walked out the door toward the gate that would lead to my freedom, I knew if I didn’t leave my bitterness and hatred behind, I’d still be in prison.”
  • “There is no passion to be found playing small – in settling for a life that is less than the one you are capable of living.” ― Nelson Mandela

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

The Impact of Stress on Customer Service

The Impact of Stress on Customer Service

The Impact of Stress on Customer Service

The world moves at a much faster pace than it did decades ago because of advancing technology. Changing customer values, beliefs, needs, wants and expectations have caused much of this acceleration. Added pressure to succeed and remain competitive while trying to maintain some sibilance of normalcy related to work-family life has come along with these changes. All of this potentially creates stress for customer service representatives.

Stress is a major contributor to loss of workplace efficiency. Each year, millions of dollars and countless worker-hours of productivity are lost because of stress-related illnesses. In all stress-related studies, customer service is often rated among the top most stressful occupations. In fact, many studies have consistently listed customer service in the top ten most stressful occupations in the United States. This is because the variety of people and situations service professionals face on any given day requires them to call on a multitude of skills and to think quickly. The results of pressures that people are facing in the workplace have been staggering, financially and from a health standpoint.

Some of the results of stress in a service environment include:

  • Poor quality of service.
  • Lost revenue.
  • Loss of brand and customer loyalty.
  • Poor worker productivity.
  • Negative interpersonal exchanges with customers.
  • Worker tardiness or absenteeism.
  • High employee turnover.
  • Higher health costs.
  • Increased training costs.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

 

Four Tips for Delivering Exceptional Customer Service

Four Tips for Delivering Exceptional Customer Service

Each customer is unique, yet similar. The challenge is to identify their specific needs, wants and expectations and they work hard to meet and exceed those.

Four Tips for Delivering Exceptional Customer Service

The following tips can help you provide better service to all your customers:

  • To aid you in your quest for providing the best possible customer service, read whatever positive information you can get your hands on related to customer service.
  • Take classes on how to interact and communicate with a variety of different categories of diverse people (e.g. older/younger, differing genders, culturally diverse, and differently-abled).
  • Sign up for courses in psychology, sociology, and interpersonal communication. These are invaluable for providing a basis of understanding why people act as they do and how to more effectively interact with them in various environments.
  • During your studies, focus on issues of differences and similarities between men and women, cultural diversity, behavioral styles, and any other topic that will expand and round out your knowledge of people.

By going out of your way to enhance your customer service knowledge and skills and improve customer service, you can effectively impact brand and customer loyalty for your organization.

For more ideas on how to create a customer-centric environment where customers enjoy coming to visit you and the organization, read Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

 

Interpersonal Communication Quote – Theodore Roosevelt

Interpersonal Communication Quote – Theodore Roosevelt

Interpersonal Communication Quote - Theodore Roosevelt

The most important single ingredient in the formula of success is knowing how to get along with people. — Theodore Roosevelt, Theodore Roosevelt, Jr. (1858 – 1919), also known as ‘Teddy’, was an American statesman, author, explorer, soldier, naturalist, and reformer.

He served as the 26th President of the United States from 1901 to 1909.

As a leader of the Republican Party during this time, he became a driving force for the Progressive Era in the United States in the early 20th century.

Theodore Roosevelt Famous Quotes To Enjoy Reading:

  • “Do what you can, with what you have, where you are.”
  • “It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”
  • “It is hard to fail, but it is worse never to have tried to succeed.”
  • “Believe you can and you’re halfway there.” Theodore Roosevelt
  • “When you’re at the end of your rope, tie a knot and hold on.”
  • “People don’t care how much you know until they know how much you care”
  • “The only man who never makes mistakes is the man who never does anything.”
  • “Nothing in the world is worth having or worth doing unless it means effort, pain, difficulty… I have never in my life envied a human being who led an easy life. I have envied a great many people who led difficult lives and led them well.” Theodore Roosevelt
  • “To announce that there must be no criticism of the President, or that we are to stand by the President, right or wrong, is not only unpatriotic and servile, but is morally treasonable to the American public.”
  • “To educate a person in the mind but not in morals is to educate a menace to society.”
  • “Knowing what’s right doesn’t mean much unless you do what’s right.”
  • “Patriotism means to stand by the country. It does not mean to stand by the president or any other public official, save exactly to the degree in which he himself stands by the country. It is patriotic to support him insofar as he efficiently serves the country. It is unpatriotic not to oppose him to the exact extent that by inefficiency or otherwise he fails in his duty to stand by the country. In either event, it is unpatriotic not to tell the truth, whether about the president or anyone else.”
  • “Keep your eyes on the stars, and your feet on the ground.”
  • “If you could kick the person in the pants responsible for most of your trouble, you wouldn’t sit for a month.”
  • “In any moment of decision, the best thing you can do is the right thing. The worst thing you can do is nothing.”
  • “Here is your country. Cherish these natural wonders, cherish the natural resources, cherish the history and romance as a sacred heritage, for your children and your children’s children. Do not let selfish men or greedy interests skin your country of its beauty, its riches or its romance.” Theodore Roosevelt
  • “Courage is not having the strength to go on; it is going on when you don’t have the strength.”
  • “Speak softly and carry a big stick; you will go far.”
  • “Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows neither victory nor defeat.”
  • “I am a part of everything that I have read.”
  • “I am an American; free born and free bred, where I acknowledge no man as my superior, except for his own worth, or as my inferior, except for his own demerit.”
  • “No one cares how much you know, until they know how much you care” Theodore Roosevelt
  • “The things that will destroy America are prosperity at any price, peace at any price, safety first instead of duty first and love of soft living and the get-rich-quick theory of life.”
  • “Every immigrant who comes here should be required within five years to learn English or leave the country.”
  • “A vote is like a rifle: its usefulness depends upon the character of the user.”
  • “Whenever you are asked if you can do a job, tell ’em, ‘Certainly I can!’ Then get busy and find out how to do it.”
  • “Never throughout history has a man who lived a life of ease left a name worth remembering.”
  • “A man who has never gone to school may steal a freight car; but if he has a university education, he may steal the whole railroad.”
  • “In the first place, we should insist that if the immigrant who comes here in good faith becomes an American and assimilates himself to us, he shall be treated on an exact equality with everyone else, for it is an outrage to discriminate against any such man because of creed, or birthplace, or origin. But this is predicated upon the person’s becoming in every facet an American, and nothing but an American…There can be no divided allegiance here. Any man who says he is an American, but something else also, isn’t an American at all. We have room for but one flag, the American flag… We have room for but one language here, and that is the English language… and we have room for but one sole loyalty and that is a loyalty to the American people.” Theodore Roosevelt
  • “When you play, play hard; when you work, don’t play at all.”

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

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