The Role of Technology in Customer Service One thing is sure in today’s global economy; Internet marketing and sales are major components of a global and personal wealth strategy. Research conducted by McKinsey and Company “…into the Internet economies of the G-8 nations as well as Brazil, China, India, South Korea, and Sweden finds that … Read more
Technology Is Rapidly Changing the Face of Customer Service Customer service is changing rapidly as technology encroaches on the traditional world of retail marketing and sales. Customer and brand loyalty are quickly becoming a thing of the past as many customers search for the finest quality at the cheapest price through technology. As all this … Read more
The Impact of Technology on Customer Service Organizations of all sizes in different parts of the world are struggling to harness the power of service technology to deliver the best customer service possible. The wonderful thing about changing technology is that through the use of new innovations, even small organizations can create an image equal … Read more
Five Tips for Improving Communication with Your Customers You should continually look for ways to enhance your communication skills in order to build strong interpersonal relationships with your customers and deliver the best customer service possible. Customer service representatives who spend time on self-improvement are more likely to be successful than those who do not. … Read more
Positive Impressions Help To Build Customer Relationships Customers often judge an organization and the people who work for it based on the first impressions made by front line employees with whom they come into contact face-to-face or via technology. It is crucial that you and those who serve customers take time to prepare for customer … Read more
Positive Impressions Builds Strong Customer Relationships Customers often judge an organization and the people who work for it based on the first impressions made by customer service representatives and others in the organization with whom they come into contact face-to-face or via technology. This is why it is crucial that you and others who serve … Read more
Preparing Customer Service Representatives Preparing customer service representatives in the twenty-first century has become a prime strategic initiative in many organizations. That is because they face many challenges in achieving customer satisfaction, increasing customer retention and building customer loyalty that their predecessors did not experience. Technology continues to move at a break-neck pace, while the world economy … Read more
Active Listening – Your Key to Customer Service Success Customer service success should be a primary goal for everyone in an organization. Since there is no organization without satisfied customers, making sure that they are understood and served effectively should be a strategic initiative. That means taking service down to a basic level with each encounter when … Read more
Key Elements of a Positive Customer Service Culture Managers often talk about the importance of establishing a customer service culture. Unfortunately, employees often do not know what that means because they do not receive training to help them understand their role in the process. This article outlines four key elements of a positive customer service culture. 1. Make internal customers … Read more
7 Customer Service Trends That Impact Expectations Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically in the 21st century. In many instances, trends in customer service expectations are being driven by the pervasiveness of technology, especially social media. The following are some of the customer service trends that I … Read more
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