Preparing to Serve a Diverse Customer Base Many organizations and employees have realized the importance of creating a fair and equal environment in which everyone feels respected and valued. This is especially important in a service environment where employees encounter customers who have different characteristics. Providing good customer service can be challenging on any given … Read more
Delivering Customer Service to a Diverse Customer Base Personal awareness on the part of customer service representatives is the first step in delivering customer service to a diverse customer base. The word diversity encompasses a broad range of differences. Many people only associate the term diversity with cultural diversity, which has to do with the … Read more
Powerful Strategies for Strong Internal Customer Relationships Internal customers are organizational or contracted employees to whom you provide information, products, and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong internal customer relationships. … Read more
Customer Service Excellence Quote – Tony Alessandra “Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should be to prepare to deliver excellent customer service … Read more
Customer Service in a Diverse World Have you ever experienced a situation in which you were in a place of business and either had a service provider make a derogatory statement to you about another customer or group of customers or overheard two employees sharing negative comments about other customers? In many instances comments or … Read more
Strengthening Customer Relationships Strong Verbal and Non-Verbal Communication Skills Can Make the Difference! We live in an era in which people from all over the world come together in various situations throughout any given day. They bring with them individual experiences, education levels, cultural and personal backgrounds, preferences, opinions, and perspectives. Any or all of these … Read more
7 Customer Service Trends That Impact Expectations Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically in the 21st century. In many instances, trends in customer service expectations are being driven by the pervasiveness of technology, especially social media. The following are some of the customer service trends that I … Read more
Time Management in Customer Service Tips for Service Professionals In today’s harried world, effective time management in customer service is crucial. When was the last time that you actually felt that you had time to do everything that your boss or customers expect from you? There is an ever-growing list of tasks to accomplish for … Read more
Time Management Skills in A Diverse Customer Service World Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various cultures to try to better understand … Read more
Making Customer Service a Strategic Organizational Initiative In case you have not been paying attention in recent years, many time-honored national and international organizations have disappeared or are struggling to remain competitive. In most instances, this can be attributed to the fact that managers and executives have not effectively predicted societal changes. To compound the … Read more
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