Communicating Effectively with Customers Who Have Disabilities When the 1990 Americans with Disabilities Act was passed in the United States, the number of people with disabilities was estimated to be over 43 million. Since then the number of aging societal members has swelled that number to more than 56 million people – over 19% of … Read more
Communicating Positively with Your Customers Communicating positively with your customers is crucial for you and your organization. You should think out everything from your greeting to your closing statements before you come into contact with a customer. Know what you want and need to say, avoid unnecessary details or discussion, and be prepared to answer … Read more
Quote On Communicating Through Body Language – Harvey Wolter Learning to read body language (nonverbal communication) is a crucial customer service skill since the majority of the sender’s meaning in a conversation comes from the non-verbal cues that they send along with their verbal communication. Famous Harvey Wolter Quotes “You can tell a lot by … Read more
Improving Verbal Communication with Customers Many customer service representatives give little thought to the way that they sound to their customers. Typically, they have not received customer service skills training that addresses effective verbal communication. Similarly, they likely have not taken college or professional courses on effective interpersonal communication. The result is that they do not … Read more
Avoid Assumptions When Communicating Across Cultures During interpersonal communication, assumptions can sometimes result because of culturally specific understandings. Preconceived ideas can often cause relationship breakdowns and misunderstandings when dealing with a customer who speaks a different language. Even so, there are ways to avoid assumptions when communicating across cultures with someone who speaks a different native language than … Read more
Serving Customers from Different Cultures Customer service representatives in the United States (U.S.) are often not prepared for the challenges of serving customers from different cultures. This is especially true related to understanding other cultural values and effectively communicating. This is often because many people have never traveled outside the borders of the Continental U.S., nor have … Read more
How To Communicate Effectively With Customers – The Value of Effective Articulation You cannot control how well your customers communicate with you during a given interaction, but you can effectively control the way you speak during customer communications. Speaking clearly and concisely is crucial during customer interactions. Articulation, enunciation, or pronunciation of words refers to the … Read more
Non-verbal Communication With Customers To be successful in the service profession, you must be aware that nonverbal communication is occurring between you and your customer(s). These unspoken messages to others make it impossible for you to not communicate. That is because no matter how you position your body and use your facial expressions or body … Read more
Evaluating Your Nonverbal Communication When Dealing With Customers To get a better idea of how you present yourself to customers nonverbally, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time having them provide feedback on how well … Read more
4 Proven Ways to Improve Customer Service Skills Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. No matter what type of business or organization you belong to, developing and honing your customer service skills will put you ahead … Read more
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